Scam - How to remove is a site meant to trick people into contacting fake Apple tech support. This type of scam is meant to sell people bogus support and software, which means it needs to convince Mac users that their computer is infected first.

While Macs have always been seen as more secure than Windows, they’re not impenetrable and malware targeted at Mac users has existed for a while. IPhone and Mac users need to be careful because fake Apple support sites, like, are relentless. The goal of this malware is to lure money from people, and the is yet another clear example of a tech support scam. is just the name of this website, but the “your Mac is infected…” message can show up on other sites as well. This type of page tries to convince you to call a phone number, might display countdowns or tell you that your personal information is being stolen. It’s trying to scare people into contacting the scammers who will further try to scare you into paying for fake support. warnings should be ignored and dismissed:

Type of threat
  • Tech support scam
Possible harm
  • Stress caused
  • Time lost
  • Private information and money stolen
Remove malware
  • Close the browser tab with
  • Delete malware (Combo Cleaner)
  • Remove malicious extensions
Avoid scams
  • Block malicious websites like
  • Scan every downloaded file

The first time that is opened in your browser, this text should appear as an alert:

Dear : Apple Customer,

You have been redirected to Apple Support page because your Mac is infected with Popop Adware Virus due to download’s from untrusted source.

We have noticed excessive POPUP ADS or SECURITY ISSUES on your Mac computer!

It could be because of a possible MALWARE or SPYWARE download.


Please note your CADE ID is: …


The alert claims that your Mac is infected with some malware and that you need to contact tech support. A chat window is opened on the page and a phone number is provided, like “1-877-390-8999”.

It is not true what this alert is saying. There are similar fake virus detection messages online, such as the 3 viruses scam, Apple warning alert, and their individual examples, like Apple – the real company – is not associated with any of these sites and have said that people who encounter online pop-ups and websites like this should avoid them. If you see the alert, just close the browser tab (the keyboard shortcut it Cmd+W).

Finally, if you actually contacted the fake support advertised on, try to not give them any of your data. The scammers might try to get in your Mac using remote access software, get your payment information, etc. If this happened, uninstall what they wanted you to install, change the passwords of your online accounts, keep an eye on your bank account – you might even want to contact your bank and tell them what happened. Tech support scams, like other crimes, are done for money and the people who fall for them risk suffering financial harm.

What causes the alert?

You are not seeing because it found some “Popup Adware Virus” on your computer. In fact, websites can’t access your computer to check what’s going on in your Mac. Still, fake virus alerts are sometimes caused by malware. Usually, it’s either malware or malicious ads and redirects.

Malicious redirects

Malicious redirects can appear on sites that are either infected (in which case, you might want to warn the owner of the site because they might not even know about it) or partnered with shady ad-networks. You might try to access a website and be redirected to the first time, then try the same link and load fine. You Mac might be completely clean, and yet you can still see the message.

There are things you can do to stop this, such as blocking malicious websites. Ad-blockers and anti-malware programs that offer real-time web protection could do this. They’re not perfect – new malicious sites will slip through before they’re discovered. But it would help you avoid a lot of scam sites, including, which has been around for more than half a year. tech support scam, the alert and its text

Adware infection

Another potential cause of these alerts is an infection on your Mac. If this site was opened after you clicked on a box in the user interface of your Mac, if you weren’t even using your browser when opened, or if the alerts show up regularly regardless of what you’re doing, you can suspect an infection. It could be a malicious browser extension, leftover files from an application like Smart Mac Booster, etc. It is common for malware to be used to spread other malware.

If you suspect an infection, you can scour your applications, especially ones installed right before the pop-ups started. Scan them, scan your Mac to see if any suspicious software has been installed (Combo Cleaner or another trusted Mac antimalware should be able to help with that). Review your browsers and their lists of extensions, disable or remove the ones that are suspicious. They’re not going to have a name associated with, you’ll just have to check them individually, like look up their names online. Add-ons like this one (but with different names) have been getting more popular.

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