Internet Crime Complaint Center Virus - How to remove?


Internet Crime Complaint Center Virus is a ransomware that belongs to a group of Ukash payment related viruses that use a name of FBI to scare computer users and get money from them. The program spreads on computers through malicious websites and can infect any computer system. It comes bundled with various freeware programs without users consent.

Internet Crime Complaint Center Virus displays a message that states you have violated some law by using or distributing some copyrighted content. It even mentions which laws you violated and tells you to pay a fine of $500. The application completely blocks your system and you cannot do anything there. The message of Internet Crime Complaint Center Virus even warns that all activity of your computer is being recorded using audio, video and other devices. Here is how the message looks like:

Internet Crime Complaint Center
Department of Federal Bureau of Investigation
Threat of prosecution reminder
You have been violating Copyright and Related Rights Law (Video, Music, Software) and illegally using or distributing copyrighted content, thus infringing Article 1, Section 8, Clause 8, also known as the Copyright of the Criminal Code of United States of America. Article 1, Section 8, Clause 8 of the Criminal Code provides for a fine of two to five hundred minimal wages or a deprivation of liberty for two to eight years.
You have been viewing or distributing prohibited pornographic content (child porn, zoofilia, etc.) thus violating article 202 of the Criminal Code of the United States of America. Article 202 of the Criminal Code provides for a deprivation of liberty for four to twelve years.

You are told to pay a fine using MoneyPak payment system and then it promises to unblock your machine in 4 hours. Since the message is related to police, many people get scared about it and don’t even think that this might be a scam. Do not fall for Internet Crime Complaint Center Virus under any circumstances and never pay anything it tells you to pay. Your money will go straight to computer hackers and you definitely don’t want that. Remove Internet Crime Complaint Center Virus as soon as you notice it on your computer.

Follow these steps if you got infected:
1. Restart your computer, press F8 while it is restarting
2. Choose safe mode with networking
3. Launch MSConfig
4. Disable startup items rundll32 turning on any application from Application Data;
5. Restart your computer again.
7. Scan with to identify the file and remove it. Here is a video guide, showing how to perform all the steps:

If you cannot use Safe Mode, try rebooting normally. You may be able to run your antimalware for a short period of time. If you can do it, follow these steps.

  1. Reboot into safe mode with command prompt. Internet Crime Complaint Center Virus should not be launched this time.
  2. Run regedit. Search for Winlogon.
  3. There will be a key labeled Shell under Winlogon. It should reference Explorer.exe or be blank. If there is something else referring an executable in one of users folders, replace it with explorer.exe.
  4. Save changes, reboot to safe mode with networking.
  5. Run msconfig and disable all unnecessary startup entries. You should be able to reboot normally.
  6. Install and run Scan with it the PC and delete Internet Crime Complaint Virus executables it finds.

Here is a video guide illustrating this virus removal method:


Automatic Internet Crime Complaint Center Virus removal tools


Other tools

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    Malwarebytes Anti-Malware
  Download Reimage for Internet Crime Complaint Center Virus detectionNote: Reimage trial provides detection of parasite like Internet Crime Complaint Center Virus and assists in its removal for free. You can remove detected files, processes and registry entries yourself or purchase a full version.
  We might be affiliated with some of these programs. Full information is available in disclosure

Manual Internet Crime Complaint Center Virus removal


Important Note: Although it is possible to manually remove Internet Crime Complaint Center Virus, such activity can permanently damage your system if any mistakes are made in the process, as advanced spyware parasites are able to automatically repair themselves if not completely removed. Thus, manual spyware removal is recommended for experienced users only, such as IT specialists or highly qualified system administrators. For other users, we recommend using Reimage or other tools found on


It is impossible to list all file names and locations of modern parasites. You can identify remaining parasites, other Internet Crime Complaint Center Virus infected files and get help in Internet Crime Complaint Center Virus removal by using Reimage scanner. 


Internet Crime Complaint Center Virus screenshots

August 17th, 2016 04:37, August 17th, 2016 04:37
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12 thoughts on “Internet Crime Complaint Center Virus

  1. melissa wells

    this virus trojan whatever it is actually took a photo of me and put it beside the handcuffs.

    1. Giedrius Majauskas (admin)
      Post author

      Melissa : The photo was not sent 🙂 It does it just to scare you.

  2. Brandon

    I followed the instructions but the cookies folder does not exist where the file name says it is.

    1. Giedrius Majauskas (admin)
      Post author

      The folder might be hidden. Also, Cookies are not of the bigger concern for the removal of Internet Crime complaint Center . look for other detected files.

  3. Valerie

    Hi this virus pops up even when I choose safe mode prompt command…any suggestions of removal?

    1. Giedrius Majauskas (admin)
      Post author

      Valerie: In your case I recommend alternate OS scanners. Install Hitman Pro ( ) on another PC, and create Kickstarter bootable USB disk (use empty usb). Boot from that USB and scan with hitman and spyhunter.

  4. Eric

    If you cannot access any safe mode option due to this virus you can also try a bootable flash drive with Comodo rescue disk. I was able to remove the winlogon that prevents you from getting past the screen.

    1. Giedrius Majauskas (admin)
      Post author

      Eric : Hitman Pro kickstarter might be even better at soome cases.

  5. binary guild

    we have tried to use command prompt but it still pops up we can remove the screen part but nothing is there to click on

    1. Giedrius Majauskas (admin)
      Post author

      Binary Guild : try alternate OS scanners.

  6. tak racing

    it just hit me but I call cs and they talked for hrs saying its a scam dnt pay and then tried to charge me 500 . funny the same time they scanned my laptop I scanned thers unlocking it from my system DO NOT PAY CALL YOU CS AND IT WILL BE FIXED FREE DO NOT LET THEM CHARGE U THAT PART OF THE SCAM

    1. Giedrius Majauskas (admin)
      Post author

      tak racing:
      PC repair is not part of the scam, though they should charge much less ( 50-100 USD usually, in rare cases more for virus removal).
      PC repair might be scam if they call you without any reason 🙂


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