Delta Air Lines Inc. has reported to be coping with a cyber-attack which exposed information about its clients. The security breach involved an online chat service which put some customer payment information in jeopardy. Delta Air Lines were informed of the incident on 28th of March.
According to security specialists, cyber criminals managed to collect customers’ payment information from September to October of 2017. The Atlanta-based airline expressed an obligation to directly contact its customers and warn them of the possible exposure of their data.
Credit card details of Delta Air Lines customers exposed
Even though Delta airline has not been involved in any previous data breaches, it has been mentioned in one of our news articles. In a post from 21st of April, we revealed that scammers were commencing a phishing campaign. In these deceptive email messages, cyber criminals were pretending to be from the legitimate Delta airline.
Nonetheless, breaches are becoming a regular incident in the cyber world. Just in March, credit card information of about 880,000 Orbitz customers was stolen. In the most recent news articles, we discussed the hack against Magento online stores and the ways hackers stole users’ credit card details.
Delta airline also released a public statement, claiming that if their customers suffer from fraudulent usage of their credit cards, the customers won’t be held responsible. In other words, the airline might offer compensations for the victims. Also, the company will operate and additional website, designed to help customers handle the data breach. The website is supposed to be up and running today.
Atlanta-based airline is investigating the incident further
Delta Air Lines is investigating the data breach. Currently, there is a lot of mystery around this cyber incident, as the airline is not even sure of the number of victims whose information was included in the stolen data. However, the airline is convinced that its customers should only worry about their payment information. Analysis reveals that other personal information such as passport, government ID or social security numbers were not compromised during the data breach. Delta airlines released this statement:
“The security and confidentiality of our customers’ information is of critical importance to us and a responsibility we take extremely seriously. Delta will launch delta.com/response, a dedicated website, noon ET April 5, which we will update regularly to address customer questions and concerns. We will also directly contact customers who may have been impacted by the cyber incident. In the event any of our customers’ payment cards were used fraudulently as a result of the cyber incident, we will ensure our customers are not responsible for that activity”.
It becomes evident that no public website is immune to hackers and data thieves. Companies like Forever21 and Equifax have encountered the mess of a data breach and the ways it influences reputations. All of these recent data breaches suggest that companies are still not paying enough attention to cyber security.
Source: wbrc.com, fox5atlanta.com.
