Instant Support - How To Remove?

 

Instant Support is yet another application that you don’t want to see installed on your system. Even though it looks useful at first sight, it’s just a fake image. Recent researches revealed that it should be listed as an adware.

In case you have recently discovered that your computer is infected with Instant Support but you don’t know how to get rid of it, you have come to the right place. In this article we will provide you with detailed instructions how to get rid of Instant Support either manually or automatically, so it’s completely up to you which removal method to choose.

If you have no previous experience in removing viruses like Instant Support we recommend to do it automatically, it’s much easier and less time consuming. Simply download trustworthy anti-malware application, such as Reimage, SpyHunter or Malwarebytes, install it on your computer and then run a full scan of all files stored on your hard drive. One of these applications will detect the virus and it will be removed just in a couple of minutes. It will also protect your computer from similar infections in the future, so it’s worth to keep it installed.

If you don’t want to download any additional anti-malware software, there is a way to eliminate Instant Support manually. This process might be complicated, therefore we have developed a step-by-step Instant Support manual removal guide to assist you – scroll down below this article and take a look at it. Try to complete all steps correctly and you should be able to eliminate this infection manually by your own.

If you would like to learn more about specific features of Instant Support please continue reading this article. In case you have some questions regarding this topic, feel free to ask them in the comments section below.

About Instant Support adware

This tool is described as useful application that will provide you with needed support while browsing the Internet. However, it has some major downsides that you should know about. First of them is advertising. If you ave Instant Support installed on your computer, you will experience annoying advertisements on you web browsers. Those ads can be displayed in all kinds of forms, such as pop-up, pop-under, in-text, banner or contextual advertisements. Usually they cover almost all space on your screen, so it can be difficult to simply browse the Internet without interruptions.

Moreover, Instant Support can install other applications on your system without you even being aware of that. You will be offered to download some updates or fixes and if you agree, additional malware can be downloaded and installed on your system. That means Instant Support can heavily infect your computer.

If that is not enough – Instant Support can randomly redirect you to malicious websites. You can find ourself in a website owned by hackers or scammers. This way your computer can be infected with other viruses or if you attempt to purchase something there you can even get scammed and lose your hard earned money this way.

Even though users might be immune to the already worn out attempt to swindle money out of people via phony phone calls, but they still might be reacting too emotional to rackets that are triggered by a fake technical support pop-up. Instant Support (Instant Computer assistance) pop-up is a message, crafted quite professionally. It has an image of a robotic guy with a blue cap on its head and all dressed up in white clothing like some sort of repairer. “Helpers” that answer all of the calls, addressed to 866-818-5310, act extremely polite and seem very worried about your device’s state.

To improve it, they say, you should get an efficiently running piece of security software. We can smell this hoax from a far and suggest you stay away from this pop-up. Consultants that are identified to provide customer support are not technicians, approved by Microsoft corporation. These people have nothing to do with this legitimate company and are only after money. And, maybe, after the pleasure of deceiving people in general. If you get infected with this adware, you will notice that your active browser’s windows are going to welcome an addition to their toolbar. A button named “INSTANTSUPPORT” is going to shine bright in a blue background. If you click on it, a small window opens with a text: “Get instant access to expert solutions from the Instant Support support team. Click here for technical support”.

The content of the pop-up is identified to sound like this:

Instant Support
Instant Computer assistance
(866)-818-5310
Customer Support
Our Microsoft trained technicians are standing by ready to help you resolve all your PC issues and more.
Receive instant, friendly support service for issues with your computer, network, software, printer and more.

Distribution Methods of Instant Support adware

You probably installed Instant Support during the installation of other freeware because it travels this way. When you are installing some free software downloaded from the Internet, you should be extremely attentive because various additional software can be installed on your system. Additionally, keep your computer secured with reliable anti-malware application all the time in order to avoid infections like Instant Support.


Automatic Instant Support removal tools

 

Other tools

 
  0   0
    Spyhunter
  0   0
    Malwarebytes' Anti-Malware
 
Note: Reimage trial provides detection of parasites and assists in their removal for free. You can remove detected files, processes and registry entries yourself or purchase a full version.   We might be affiliated with some of these programs. Full information is available in disclosure

Manual removal of Instant Support Ads

How to remove Instant Support using Windows Control Panel

Many hijackers and adware like Instant Support install some of their components as regular windows programs as well as additional software. This part of malware can be uninstalled from Control Panel. To access it, do the following.
  • Start→Control Panel (older Windows) or press Windows Key→Search and enter Control Panel (Windows 8);
    Control panel
  • Choose Uninstall Program;
    Programs and features
  • Go through a list of programs and select entries related to Instant Support .
    Remove toolbars
  • Click uninstall button.
    Uninstall
  • In many cases anti-malware programs are better at detecting related parasites, thus I recommend installing Spyhunter or Reimage to identify other programs that might be a part of this infection.
    Scan with spyhunter
This method will not remove some of browser plugins therefore proceed to the next part of the removal guide.
Removing Instant Support from your browsers

  Top Remove malicious extensions from Internet Explorer

  • Press on the Gear icon→Manage Add-ons.
    Add-on
  • Go through Toolbars and extensions. Remove everything related to Instant Support and items you do not know that are made not by Google, Microsoft, Yahoo, Oracle or Adobe.
    Disable add-ons
  • Close the Options.

(Optional) Reset your browser’s settings

If you are still experiencing any issues related to Instant Support, reset the settings of your browser to its default settings.

  • Press on the Gear icon->Internet Options.
    Internet options
  • Choose the Advanced tab and click on the Reset button.
    Reset settings
  • Select a Delete personal settingscheckbox and click on the Reset button.
    Reset approve
  • Click on the Close button on the confirmation box, then close your browser.
    Reset

If you cannot reset your browser settings and the problem persists, scan your system with an anti-malware program.

  Top Removing Instant Support from Chrome

  • Click on the menu button on the top right corner of a Google Chrome window. Select “Settings”.
    Open settings
  • Click “Extensions” on the left menu bar.
  • Go through the extensions list and remove programs you do not need, especially similar to Instant Support. Click on the trash bin icon next to Instant Support or other add-ons you want to remove.
    Remove extensions
  • Press on the “Remove” button on the Confirmation window.
    Remove approve
  • If unsure, you can disable them temporarily.
    Disable extension
  • Restart Chrome.

(Optional) Reset your browser’s settings

If you are still experiencing any issues related to Instant Support, reset the settings of your browser to its default settings.

  • Click on Chrome’s menu button (three horizontal lines) and select Settings.
    Open settings
  • Scroll to the end of the page and click on the Reset settings button.
    Reset settings
  • Click on the Reset button on the confirmation box.
    Reset approve

If you cannot reset your browser settings and the problem persists, scan your system with an anti-malware program.

  Top Removing Instant Support from Firefox

  • Click on the menu button on the top right corner of a Mozilla window and select the “Add-ons” icon (or press Ctrl+Shift+A on your keyboard).
    Select add-on
  • Go through Extensions and Addons list, remove everything Instant Support related and items you do not recognise. If you do not know the extension and it is not made by Mozilla, Google, Microsoft, Oracle or Adobe then you probably do not need it.
    Remove add-on

(Optional) Reset your browser’s settings

If you are still experiencing any issues related to Instant Support, reset the settings of your browser to its default settings.

  • Click on the menu button on the top right corner of a Mozilla Firefox window. Click on the Help button.
    Help button
  • Choose Troubleshooting Information on the Help menu.
    Troubleshooting
  • Click on the Reset Firefox button.
    Refresh firefox
  • Click on the Reset Firefox button on the confirmation box. Mozilla Firefox will close and change the settings to default.
    Refresh firefox approve

If you cannot reset your browser settings and the problem persists, scan your system with an anti-malware program.

How to remove Instant Support from Microsoft Edge:  Top


Resetting Microsoft Edge setting (Method 1)

  • Open Microsoft Edge and click on More actions button (three dots at the top right corner of the screen), then choose Settings.
    Open settings
  • In the Settings window, click Choose what to clear button.
    Choose clear
  • Select everything that you want to remove and click Clear.
    Clear browsing data
  • Right click on Start and choose Task manager.
    Open task manager
  • In the Processes tab right click on Microsoft Edge and select Go to details.
    Go to details
  • In the Details look for entries named Microsoft Edge, right click on each of them and select End Task to end these entries.
    End Edge task

If the first method didn't work for you, follow the steps of advanced method below. Make sure you backup your data before completing these steps.

Resetting Microsoft Edge setting (Method 2)

  • Navigate to the following folder: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe Select all of the entries in this folder, right click on them and select Delete.
    Delete files
  • Click Start button and type in “Windows power”. Right click on the Windows PowerShell entry and choose Run as administrator.
    Open powershell
  • When Administrator: Windows PowerShell window appears on your screen, paste in this line after PS: cd C:\WINDOWS\system32 and press Enter: Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml" -Verbose}
    Run command
Once you finish these steps, Instant Support should be removed from your Microsoft Edge browser.

  Top Removing Instant Support from Safari (Mac OS X)

  • Click on the Safari menu.
  • Choose Preferences.
    Open preferences
  • Click on the Extensions Tab.
  • Click on the Uninstall button near the Instant Support. Remove all other unknown or suspicious entries too. If you are not sure whether you need the extension or not, you can simply uncheck the Enable check-box to disable the extension temporarily.
    Extensions
  • Restart Safari.

(Optional) Reset your browser’s settings

If you are still experiencing any issues related to Instant Support, reset the settings of your browser to its default settings.

  • Click on the Safari menu on the top left corner of the screen. Select Reset Safari.
    Choose reset
  • Select which options you want to reset (usually all of them come preselected) and click on the Reset button.
    Reset

If you cannot reset your browser settings and the problem persists, scan your system with an anti-malware program.

       
 

About the author

 - Main Editor
I have started 2-viruses.com in 2007 after wanting to be more or less independent from single security program maker. Since then, we kept working on this site to make internet better and safer place to use.
 
October 21, 2015 06:52, September 27, 2016 02:00
   
 

7 thoughts on “Instant Support

7 Comments
  1. Thanx for the clear instructions! really helped to get rid of it, hope it won’t come back again

  2. I have Norton and it is telling me to use the power erase for the virus,but it won’t work because a program is not allowing the because it is a necessary program that the pc needs and it won’t work until that program is erased,help,please?

  3. Try other programs. E.g. Malwarebytes, Reimage. Reimage might replace bad file with the correct one downloaded from their Vault.

  4. It should uninstall as long as you uninstall accompanying registry optimisation software. Scan with anti-malware program if unsure.

  5. In this case it might be that the virus is re-installing itself over and over again. All questionable applications, such as various system optimisation tools, should be removed from your computer as they might be responsible for malware distribution

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